Austen Chen
Partnerships, Strategy, and Operations Leader
Objective
Austen is a partnerships and operations leader with over 12+ years of experience in growing startups and teams by focusing on business development, product partnerships, operations, and lifecycle management. His growth-focused approach uses data-driven decision making to recommend growth strategies that will confidently drive lift in KPIs like revenue, B2B + B2C acquisition funnels, and extending the customer lifecycle.
Actively looking for roles in BD, Product, Ops, and Strategy within growing tech or tech-adjacent companies.
Experience
Technical Solutions, Gusto Embedded
Austen drove adoption of Embedded Payroll with key partners like Chase and US Bank by providing technical advisory and GTM support across pre- and post-sales. He also championed partner needs internally reducing inbound triage times by 30%.
Director of Strategic Partnerships + Ops
Austen helped define company strategy during a transition period to a platform-oriented business model to drive increased ROI and lower operational costs. He led multiple teams through this transition to improve end-to-end, top-to-bottom funnel conversion and MRR/ARR.
Director of Business Development
Austen served as the first business development hire for one of the first mobile marketing SaaS companies in the world. He helped expand the partnerships team to 10+ worldwide through Series B funding + Apsalar acquisition whilst also defining team goals / objectives.
Senior Partnerships Manager
Austen led all of Chartboost’s B2B Partnership efforts and acted as a business liaison on the Product team. During this time, he led significant initiatives like Chartboost’s eCPM campaign pricing, Game Developer Advisory Board, and Creative Program.
Senior Platform Marketing Manager
Austen defined platform GTM strategy alongside Autodesk’s C-Suite, aligning Autodesk’s cloud transformation and remote collaboration narratives. He developed lean processes, tracked new OKRs, and produced unique content that highlighted ecosystem interoperability for distributed enterprise teams.
